Why Telehealth?
There are many reasons why someone may not be able to attend face to face. 
Clients that are in quarantine/self-isolation, have mobility concerns, or other conditions that could prevent attending therapy sessions.  In these cases  clients can opt to have their sessions conducted online via video conferencing or telephone. 
For more information on telehealth and how to attend a telehealth session please see below.

At your scheduled appointment time:
Your psychologist will send you a link via email. When you click on the link, follow the prompts. Make sure you allow your device to use the microphone and camera.
After you have logged into the session you and your psychologist can now conduct your therapy.
When your session is finished, simply log out.

Preparing for video consultations:
You can use your phone, iPad, laptop or desktop computer for video consultations.
If using your laptop or desktop, you will be prompted to download Zoom or Doxy.me via the invitation your psychologist sends.   If using a handheld device, download the app that your psychologist uses (e.g. Zoom or Doxy.me)   on your phone or device via the app store or Google Play. Ensure that you have done this at least one hour before your appointment.

Some hints to help things go smoothly:
Ensure that your device is fully charged or plugged in before the session begins.
Be aware  of how you position your device (and its camera). This will determine what your clinician can see.  Practice positioning the device to offer best visibility and comfort for yourself.
Make sure the camera and audio are both turned on and if you are using headphones that they are plugged in or installed correctly.
Ensure that you are connected to the internet.
 If you are having any technical difficulties or need help setting up   contact us a day before your appointment.