FEES Each therapist is an independent practitioner with different fee structures. Please contact your therapist to confirm the fee for their service. MEDICARE REBATES A rebate is a part payment provided by Medicare. WHAT DO MEDICARE REBATES FUND Part payment for the service provided with the patient named on the referral. Please note that Medicare rebates rarely cover the full fee for a service and in most instances a GAP fee applies. Our GAP fee's are signifcantly lower than the recommended rate and range from $25-$50 for a 50 minute consult. The full fee applies at each consult and a rebate is refunded to eligible clients after the consult. MEDICARE REBATES ARE UNAVAILABLE FOR THE FOLLOWING SERVICES Fees associated with the following services are billed directly to the patient.
Letters and emails
Consultations provided by a Counsellor (only available for Psychology)
Stakeholder Consultations (e.g. teachers, lawyers, case workers)
NDIS RATES: Recommended rates are set by the NDIS Commission.
PRIVATE HEALTH: Please contact your private health care fund directly to determine eligibility for rebates.
INSURANCE & MAIB: Eligible patients may have access to cover.
EMPLOYEE ASSISTANCE PROGRAMS (EAP): may cover psychology and counselling fees for up to 4 consultations.
Eligible Victims of Crime may have cover for psychology and counselling services.
Eligible veterans will have cover by the Department of Veteran Affairs.
PAYMENT POLICY Payment is due on the day of service. All accounts must be paid prior to making future appointments. Each therapist offers different payment methods. Please confirm procedures with your therapist prior to attending. CANCELLATION POLICY Cancellation fees are not covered by Medicare or third parties, and must be paid prior to booking future appointments. We maintain a wait list to fill spaces when cancellations occur. When possible, please provide 48 hours notice of cancellation. This will enable us to fill the space and you will avoid a late cancellation fee. You will be charged a late cancellation fee if you provide less than 24 hours notice.